Acad. Nigel H Croft Iniciaremos nossa história de sistemas de gestão nos anos 70. Naquela época, tanto ao nível mundial, como no Brasil, o grande impulso para estimular empresas (principalmente na área de manufatura) a implementarem sistemas de “Garantia da Qualidade” veio da indústria bélica, petroquímica, nuclear e aeroespacial. Muitas empresas brasileiras utilizaram normas como […]
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