Segundo o Fórum Econômico Mundial, a habilidade, ou soft skill, mais importante que teremos de desenvolver para obter êxito na quarta revolução industrial é a resolução de problemas complexos. Como se faz isso? Se seguirmos o caminho óbvio, a sequência de passos será: analise as causas do problema/crie alternativas/avalie as melhores soluções/implemente o plano/avalie a eficácia.
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