Este artigo expressa a opinião dos Autores e não de suas organizações. B.V. Dagnino W. Edward Deming, talvez o mais reconhecido guru da qualidade, propôs os seus famosos 14 pontos, dos quais o oitavo diz: “O medo é uma barreira para a melhoria. Tire o medo do caminho encorajando a comunicação efetiva entre a gerência […]
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